Through our comprehensive individual and family intake and needs assessment process, our Settlement Practitioners work with newcomers to establish a holistic picture of their situation and the needs of their families. After the assessments, staff and newcomers work together to develop a strategy to address identified needs. This may include:

  • Assistance with booking various important appointments such as medical, school and other service appointments,
  • Accompaniments to appointments at your children’s schools, your own school, health centres/clinics, others,
  • Assistance to fill out important forms and applications (e.g. for ID, health care, disability supports, other government forms etc.)
  • Facilitated and supported referrals to various services/resources in the community (e.g. mental health, drivers’ learners’ courses, child care, recreation and much more…)
  • Supportive counselling and advocacy to help you address personal or family needs
  • Translation of important personal and/or official documents.
  • Interpretation services during your appointments in schools, clinics, courts, other community agencies, mainstream institutions & all other government departments.
  • Support in dealing with complex health, personal, or family needs.
  • Home visits to provide counseling and supports to address various issues for newcomers facing mobility/transportation barriers.
  • Support in addressing basic needs such as food, clothing, and shelter.
  • Supports to find and maintain safe stable & clean homes; access income supports, disability supports/resources